Shipping policy

Shipping Policy

At Zefora, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing an order.

Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on your location:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 8–15 business days
  • Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free Shipping may be offered during promotional campaigns or for qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking information to monitor your package throughout its journey.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is correct before completing your purchase.

Zefora is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to investigate the issue and assist you in finding a solution.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.